You may return goods
sold by katz-dancewear.co.uk within 30 days of delivery for a credit
note of equal value. Please note that we are unable to exchange items.
We cannot accept returns of certain items,
including:
- Any item that is returned more than 30 days
after delivery.
- Any item that is not in its original condition,
is damaged, or is missing parts.
-
Any Footwear or Accessories that have been
worn.
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If
something is wrong with an order that is being fulfilled by katz-dancewear.co.uk,
we certainly want to help you. Please read the information below for more
on how to proceed.
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Please send
an e-mail to info@katz-dancewear.co.uk
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If
the item has a damaged or defective part, we recommend that you contact
us via info@katz-dancewear.co.uk We
will ask you to indicate the number of items you’re returning,
the reason for return and whether you would like a credit note or
a replacement item sent to you.
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We recommend that you contact us
via info@katz-dancewear.co.uk
We will ask to indicate the number of items
you are returning, as well as whether they arrived instead of or in
addition to items that you did order. We will also ask you whether
you need a credit note or a replacement sent to you.
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Check
the delivery note that was included with your shipment. In order to fill
your order quickly and efficiently with items already in stock at different
fulfilment centres, we may have split your order into multiple shipments,
which we would indicate on the
delivery note. If this is the case, rest assured
that you will not be charged any additional shipping costs beyond those
you had originally authorized.
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If
you have not yet received your order at all and think that you should have
by now.
We recommend that you contact us via info@katz-dancewear.co.uk
We will do our utmost to update you with availability
information, estimated delivery dates and even shipment tracking numbers
if the carrier has made them available.
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We
recommend that you contact us via info@katz-dancewear.co.uk
Please Include as much information as possible
regarding your query including if available an order number.
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Upon
delivery note of your order, an Order Confirmation Screen will be generated
issuing an order reference number. Please print out this page for future
reference. You will also receive an e-mail confirming your order details.
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The
Sales Invoice is sent together with the item inside the parcel. You will
need this in case you wish to return or exchange goods.
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You
can pay for your purchases online using most major credit or debit cards.
You can use Mastercard -, Visa Credit Card and
Visa Debit Cards, Swich & Solo.
You credit card details will be encrypted to
help keep them secure.
See security for more information
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Most
goods are delivered within 7 – 10
days from when you place your order.
Deliveries are made between 8 am and 6 pm and
we will need a signature when the delivery is made.
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Your
credit card details will be encrypted to help them secure.
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